‘VI’ will be Anne Leatherland trading as Vocal Intuition of 8 Windsor Drive Stapenhill Burton on Trent Staffordshire DE15 9BH.
‘The Client’ will be the individual, organisation, group, or business that has requested a Service from VI. Unless the Client informs VI otherwise in writing it will be assumed that the Client is engaging VI in a business or professional capacity and not as a private individual.
The ‘Services’ will include but are not limited to:
Singing and Voice Training for Professional Performers
Voice training for professional speakers and presenters
Speaking and singing training for actors
Mentoring for singing teachers
Personal Growth Coaching.
The’ Fee’ is the sum agrees for the provision of the Services. Unless otherwise agreed it will cover the time and skill of VI only and not any external expenses or third-party fees.
Materials including DVDs, Books, articles, papers, and webinars through Vocal Process and their website https://vocalprocess.co.uk are mentioned on our website but are not part of our Services.
Any Fee for materials or services provided by Vocal Process or through their website shall be payable and due directly to Vocal Process and any contract is made between the Client directly with Vocal Process. Any queries or ques0ons should be directed at Vocal Process.
2. Responsibilities of the Client
The Client will provide VI with all the information requested. There must be full, honest, and complete disclosure. Any changes to the information during the term of the business relationship must be reported to VI.
The Client must inform VI immediately of any medical condition or disability that may affect their ability to engage in the Services. If the Client is unsure if something is relevant, they must inform VI and let them be the judge if it is relevant.
If the Client is assigned tasks as part of the Services these must be completed properly within the allocated time or if no time allocated within a reasonable time frame.
If the Client has any problems whatsoever with the tasks allocated or the Services provided these must be reported immediately to VI who will endeavour to assist
Repeated failure to complete tasks without any proper explanation will entitle VI to terminate the agreement and provision of the Services without any liability
The Client will attend all scheduled meetings on and offline for the provision of the Services as agreed between the parties.
If the Client needs to reschedule any meeting this can be done twice provided that a reasonable reason and 24 hours’ notice is given. If these terms are not met or the Client asks to reschedule more than twice the meeting time will be charged as taken.
The lost meeting may be rearranged and invoiced as a separate new Fee which must be paid in full before the new meeting can take place.
3. Current Services supplied by Vocal intuition
Singing and Voice Training for professional performers including actors and singers provided in workshops, courses, groups, and one to one.
Voice training for professional speakers including teachers, lecturers, business owners, and presenters provided in workshops, courses, and one to one.
Speaking and singing training for actors provided in workshops, bespoke courses, and one to one.
Mentoring for singing teachers is a one to one online and offline mentoring course named the Teachers Toolkit.
Personal Growth Coaching provided as a one-to-one service both online and offline.
4. Delivery of Services
Unless otherwise mentioned all workshops, courses, and one to one can be delivered online both, live and recorded, or in person.
The provision of the Services will be in the form agreed and as VI considers the best means of delivery. The decision of VI will be final.
The content of online courses and group training may be varied at the discretion of VI as they deem it appropriate for the optimum result.
Most Clients will be asked to have a Discovery Call with Anne Leatherland to discuss their requirements before any Service is agreed. This is to enable both parties to discuss the requirements of the Client and how VI can provide a Service to them. It is therefore essential that the Client provides full and honest information currently.
5. One to One Services
The content of one-to-one training will be discussed and agreed at the outset. VI reserves the right to make any changes that in their professional opinion are necessary to achieve the agreed objectives.
For Personal Growth and voice work the first full session will always be free no obligation meeting for new Clients .VI will take a profile and a possible programme of work is discussed at this stage.
The parties will agree on the goals of the programme although these may be revised over time.
Once the Client has been advised of the programme, they will be told the Fee, payment method, and frequency of the sessions.
If the Client wishes to proceed and enter a contract they will normally be asked to sign up via the current online portal and agree to the Terms and Condi0ons a copy having been provided to them.
Alternatively, if the Client wishes to pay by BACS, they will be sent an Invoice for payment.
Throughout the service VI will keep a password protected profile of the Client to track their progress and aid evaluation throughout the training.
There will be ongoing assessment and feedback to the Client both verbal and written, as necessary.
If the Client has any concerns or objections, then VI must be informed immediately so that these can be discussed.
VI reserves the right to terminate the Services if following discussion, they believe there is no purpose in continuing.
The Client will be given an indication of the number of sessions required to achieve the desired outcomes. An exact period cannot be provided as each client is different and the course is adapted to each personally.
6. Personal Growth Coaching
The Client will initially have a free call to discuss their requirements.
The Client will be provided with agreed aims and objectives, a code of conduct, a workbook, and an outline of the proposed coaching.
VI offers no guarantee of any particular outcome from the coaching. Any outcome will be dependent on the Client providing the appropriate level of commitment and application.
7. The Fee
The Fee will be agreed with the Client at the outset.
The Client will be informed of the method of payment required when the Services and Fee are agreed.
If an Invoice is issued it must be paid before the course, workshop, or other services are started unless agreed otherwise in writing. Payment of an Invoice can be by BACS if so agreed.
If requested the Client must set regular payments via Go Cardless.
The Fee for the Teacher’s Toolkit is collected via a subscription on the platform on which the course is sited.
If any monthly or other payments are not received on the due date VI reserves the right to suspend all Services until the account is brought fully up to date.
If an Invoice is issued it must be paid before the course, workshop, or other services are started unless agreed otherwise in writing. Payment of an Invoice can be by BACS if so agreed.
VI may ask for payment in advance before proceeding further and in extreme cases will end the provision of the Services without liability if payments are constantly unpaid on time.
8. Cancellation
Once Services are agreed there is no right of cancella0on and the Fee will remain payable. No refunds will be given.
If the parties agree a rolling contract for the provision of Services, this will continue un0l terminated by one party giving the other 28 days’ notice of termination in writing.
VI reserves the right to terminate any agreement immediately if it considers the Client has not acted in good faith or committed a material breach of these Terms and Conditions.
9. Copyright and Trademark
All written materials supplied in connection with any Services provided by VI are subject to Copyright. They must not be reproduced, copied in any way electronically or otherwise, passed to a Third Party, or used in any way not authorized by VI.
VI will grant the Client a personal Licence to use the materials in connection with their own business only.
If any materials are found to have been used except as specified here by the Client or by a Third Party, then damages will be payable to VI.
10. Children under 18
VI will provide no Services to any child under 18 years without the written consent of a person of parental authority.
VI reserves the right to request evidence of such parental authority.
11. Vocal Process
All materials and courses supplied by Vocal Process are the subjects of a direct agreement between Vocal Process and the Client. Payment is direct to Vocal Process and any queries or complaints must be made to Vocal Process.
When applying for any such materials and courses through the Vocal Intuition website the Client will be automatically redirected to the Vocal Process website https://vocalprocess.co.uk to complete the purchase. VI has no liability whatsoever for the products or services supplied by Vocal Process.
VI may be paid a commission by Vocal Process for any goods or services purchased by the Client through using the link from https://anneleatherland.co.uk website.
VI are offers no endorsement of the products or services of Vocal Process and the Client must satisfy themselves of their suitability and standard before completing any purchase.
12. Confidentiality
Any information supplied by the Client to VI will be kept strictly confidential by them. The information will be used solely for the provision of the Services unless obligated to provide it by law, a court order or any governmental or regulatory authority.
13. General Data Protection Regulation (GDPR)
VI will comply with UK GDPR and all other UK Data Protection legislation. They will provide a copy of their Privacy Notice on their website https://anneleatherland.co.uk . VI will only process data to the extent required to enable it to provide the Services and to comply with its legal obligations. VI may contact the Client in the future with details of similar services provided by them in the future as allowed by GDPR.
14. Force Majeure
Should the VI be prevented, hindered or delayed from performing their obligations under these Terms and Conditions by circumstances outside of their control (including without limitation acts of God, flood, drought, earthquake, other natural disasters, epidemic or pandemic, a terrorist attack, civil war, civil commotion or riots, war, the threat of or preparation for war, armed conflict, the imposition of sanctions, embargo or breaking off diploma0c relations, nuclear, chemical or biological contamination, any law or ac0on by government or public authority, the collapse of buildings, fire explosion or accident, any labour dispute or strike, non-performance by suppliers or subcontractors, interruption or failure of utility service, any ac0on or order from the government, travel restrictions) VI shall be relieved from performing their obligations and will not be in breach of any contract for Services or otherwise liable for any such failure or delay in the performance of such obligations.
15. Complaints
Any complaints must be raised with VI initially by telephone immediately and confirmed in writing by email to VI within 14 days of the incident that gave cause to the complaint.
16. Severance
If one or more of these terms are found to be unlawful or otherwise unenforceable that provision will be deemed severed from the remainder of these Terms and Conditions which will remain valid and enforceable.
17. Third Parties
VI reserves the right to use Third-Party service providers and other professionals for the provision of all or part of any Services. VI will however use all reasonable steps to avoid the need for this.
18. Limit of Liability
VI will not be liable for any claim for indirect, special, or consequential loss, damage, costs, expenses, or any loss of profits made by the Client or any Third Party.
The Client’s remedies in respect of any claim against VI shall be limited to the refund of the Fee.
Nothing in these Terms and Conditions will limit or exclude liability for death or personal injury resulting from negligence or any liabilities that may not be excluded by law.
19. Client as a Private Individual
A Private Individual is anyone purchasing any good or services from VI who is not in a business or a professional singer, teacher, or businessperson. Anyone who will be using the skills or products purchased towards obtaining any reward or profit is not a Private Individual.
All Services booked or ordered online by a Private Individual are subject to a 14-day cooling-off period during which the Client can cancel the order or agreement and receive a full refund.
If the Client orders a digital download, they cannot receive or use the product during the 14-day period without agreeing to forfeit their right to cancel.
If the Client requires any services within the 14 days, they can still cancel but must pay the standard charge for the Services provided in that time.
Details of the right to a cooling-off period will be supplied at the point of purchase.
The liability of VI to the Client will be in accordance with the Consumer Rights Act 2015.
20. Applicable Law
These terms and Conditions shall be governed by the laws of England and Wales.
