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Vocal Intuition with Anne Leatherland
Terms and Conditions
July 2026

1. General

 

 For these Terms and Conditions:

  • • ‘VI’ will be Anne Leatherland trading as Vocal Intuition of 8 Windsor Drive Stapenhill Burton on Trent Staffordshire DE15 9BH.
  • •‘The Client’ will be the individual, organisation, group, or business that has requested a Service from VI. Unless the Client informs VI otherwise in writing it will be assumed that the Client is engaging VI in a business or professional capacity and not as a private individual.
  • •The ‘Services’ will include but are not limited to:
    •         – Vocal Training for Professional speakers, performers, and business owners.
    •          -Personal Growth Coaching.
    •          -Mentoring for singing teachers
    •          -Voice for Business Package
  • • The’ Fee’ is the sum agrees for the provision of the Services. Unless otherwise agreed it will cover the time and skill of VI only and not any external expenses or third-party fees.

 

2. Responsibilities of the client

  1. a.The Client will provide VI with all the information requested. There must be full, honest, and complete disclosure. Any changes to the information during the term of the business relationship must be reported to VI.
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  3. b.The Client must inform VI immediately of any medical condition or disability that may affect their ability to engage in the Services. If the Client is unsure if something is relevant, they must inform VI and let them be the judge if it is relevant.
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  5. c.If the Client is assigned tasks as part of the Services these must be completed properly within the allocated time or if no time allocated within a reasonable time frame.
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  7. d.If the Client has any problems whatsoever with the tasks allocated or the Services provided these must be reported immediately to VI who will endeavour to assist
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  9. e.Repeated failure to complete tasks without any proper explanation will entitle VI to terminate the agreement and provision of the Services without any liability.
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  11. f. The Client will attend all scheduled meetings on and offline for the provision of the Services as agreed between the parties.
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  13. g.If the Client needs to reschedule any meeting this can be done twice provided that a reasonable reason and 24 hours’ notice is given. If these terms are not met or the Client asks to reschedule more than twice the meeting time will be charged as taken.
  14. h.The lost meeting may be rearranged and invoiced as a separate new Fee which must be paid in full before the new meeting can take place.

3. Current services provided by Vocal Intuition

  1. a. Voice Training for professional speakers including teachers, lecturers, business owners and professional performers including actors and singers provided in workshops, courses, groups, and one to one.
  2. b.Personal Growth Coaching provided as a one-to-one service both online and offline.
  3. c.Mentoring for singing teachers is offered one-to-one online and offline and also by a mentoring course, the Teachers Toolkit. The Teacher’s Toolkit is hosted on Upcoach.com and delivered as a mixture of online and offline sessions.
  4. d. 5 Session Packages for speakers and singers delivered one-to-one online or in-person.
  5. e. Voice Activation Plan delivered one-to -one online with check-ins each week for four weeks via Whatsapp.

4. Delivery of services

  1. a. Unless otherwise mentioned all workshops, courses, and one to one can be delivered online both, live and recorded, or in person.
  2. b. The provision of the Services will be in the form agreed and as VI considers the best means of delivery. The decision of VI will be final.
  3. c. The content of online courses and group training may be varied at the discretion of VI as they deem it appropriate for the optimum result.
  4. d. Most Clients will be asked to have a Discovery Call with Anne Leatherland to discuss their requirements before any Service is agreed. This is to enable both parties to discuss the requirements of the Client and how VI can provide a Service to them. It is therefore essential that the Client provides full and honest information currently.

5. One-to-one services

  1. a. The content of one-to-one training will be discussed and agreed at the outset. VI reserves the right to make any changes that in their professional opinion are necessary to achieve the agreed objectives.
  2. b. For Personal Growth and voice work at the first full session VI will take a profile and a possible programme of work is discussed at this stage.
  3. c. The parties will agree on the goals of the programme although these may be revised over time.
  4. d. Once the Client has been advised of the programme, they will be told the Fee, payment method, and frequency of the sessions.
  5. e. If the Client wishes to proceed and enter a contract they will normally be asked to sign up via the current online portal and agree to the Terms and Conditions a copy having been provided to them.
  6. f. Alternatively, if the Client wishes to pay by BACS, they will be sent an Invoice for payment.
  7. g. Throughout the service VI will keep a password protected profile of the Client to track their progress and aid evaluation throughout the training.
  8. h. There will be ongoing assessment and feedback to the Client both verbal and written, as necessary.
  9. i. If the Client has any concerns or objections, then VI must be informed immediately so that these can be discussed.
  10. j. VI reserves the right to terminate the Services if following discussion, they believe there is no purpose in continuing.
  11. k. The Client will be given an indication of the number of sessions required to achieve the desired outcomes. An exact period cannot be provided as each client is different and the course is adapted to each personally.

6. Personal Growth Coaching

  1. a. The Client will initially have a Discovery call to discuss their requirements.
  2. b. The Client will be provided with agreed aims and objectives, a code of conduct, a workbook, and an outline of the proposed coaching.
  3. c. VI offers no guarantee of any particular outcome from the coaching. Any outcome will be dependent on the Client providing the appropriate level of commitment and application.

7. Upcoach Platform

  1. a. The Client may be given access to the Upcoach platform to enable programmes and information to be delivered and meetings and discussions held.
  2. b. If used the Client will use their own name and email to sign in. They must not disclose this to any third party.
  3. c. The platform may allow the Client to communicate with Anne Leatherland and other clients.
  4. d. The Client will be able to upload documents and worksheets and videos, photographs, audio, and YouTube links. Anything uploaded must be non-sensitive and not libellous or offensive.
  5. e. Photographs or videos must not be uploaded without the written consent of any person in such photograph or videos.

8. The Fee

  1. a. The Fee will be agreed with the Client at the outset.
  2. b. The Client will be informed of the method of payment required when the Services and Fee are agreed.
  3. c.If an Invoice is issued it must be paid before the course, workshop, or other services are started unless agreed otherwise in writing. Payment of an Invoice can be by BACS if so agreed.
  4. d. If requested the Client must set regular payments via Stripe, or Go Cardless.
  5. e. The Fee for the Teacher’s Toolkit is collected using Stripe on the Landing Page provided for the purpose.
  6. f. For general courses, payment is collected when the booking is made on Stripe via Kit.
  7. g. If any monthly or other payments are not received on the due date VI reserves the right to suspend all Services until the account is brought fully up to date.
  8. h. VI may ask for payment in advance before proceeding further and in extreme cases will end the provision of the Services without liability if payments are constantly unpaid on time or Stripe

9. Cancellation

  1. a. Once Services are agreed there is no right of cancellation and the Fee will remain payable. No refunds will be given.
  2. b. If the parties agree a rolling contract for the provision of Services, this will continue until terminated by one party giving the other 28 days’ notice of termination in writing.
  3. c. VI reserves the right to terminate any agreement immediately if it considers the Client has not acted in good faith or committed a material breach of these Terms and Conditions.

10. Copyright and trademark

  1. a. All written materials, videos and other recordings supplied in connection with any Services provided by VI are subject to Copyright. They must not be reproduced, copied in any way electronically or otherwise, passed to a Third Party, or used in any way not authorized by VI.
  2. b. VI will grant the Client a personal Licence to use the materials in connection with their own business only.
  3. c. If any materials are found to have been used except as specified here by the Client or by a Third Party, then damages will be payable to VI.

11. Children under 18

  1. VI will provide no Services to any child under 18 years without the written consent of a person of parental authority.
  2. VI reserves the right to request evidence of such parental authority.

12. Confidentiality

Any information supplied by the Client to VI will be kept strictly confidential by them. The information will be used solely for the provision of the Services unless obligated to provide it by law, a court order or any governmental or regulatory authority.

13. General Data Protection Regulation (GDPR)

VI will comply with UK GDPR and all other UK Data Protection legislation. They will provide a copy of their Privacy Notice on their website https://anneleatherland.co.uk/. VI will only process data to the extent required to enable it to provide the Services and to comply with its legal obligations. VI may contact the Client in the future with details of similar services provided by them in the future as allowed by GDPR.

14. Force Majeur

Should the VI be prevented, hindered or delayed from performing their obligations under these Terms and Conditions by circumstances outside of their control (including without limitation acts of God,  flood, drought, earthquake, other natural disasters, epidemic or pandemic, a terrorist attack, civil war, civil commotion or riots, war, the threat of or preparation for war, armed conflict, the imposition of sanctions, embargo or breaking off diplomatic relations, nuclear, chemical or biological contamination, any law or action by government or public authority, the collapse of buildings, fire explosion or accident, any labour dispute or strike, non-performance by suppliers or subcontractors, interruption or failure of utility service, any action or order from the government, travel restrictions) VI shall be relieved from performing their obligations and will not be in breach of any contract for Services or otherwise liable for any such failure or delay in the performance of such obligations.

15. Complaints

Any complaints must be raised with VI initially by telephone immediately and confirmed in writing

by email to VI within 14 days of the incident that gave cause to the complaint.

16. Severence

If one or more of these terms are found to be unlawful or otherwise unenforceable that provision will be deemed severed from the remainder of these Terms and Conditions which will remain valid and enforceable.

17. Third Parties

VI reserves the right to use Third-Party service providers and other professionals for the provision of all or part of any Services. VI will however use all reasonable steps to avoid the need for this.

18. Limit of Liability

  1. a. VI will not be liable for any claim for indirect, special, or consequential loss, damage, costs, expenses, or any loss of profits made by the Client or any Third Party.
  2. b. The Client’s remedies in respect of any claim against VI shall be limited to the refund of the Fee.
  3. c. Nothing in these Terms and Conditions will limit or exclude liability for death or personal injury resulting from negligence or any liabilities that may not be excluded by law.

19. Client as a private individual

  1. a. A Private Individual is anyone purchasing any good or services from VI who is not in a business or a professional singer, teacher, or businessperson. Anyone who will be using the skills or products purchased towards obtaining any reward or profit is not a Private Individual.
  2. b. All Services booked or ordered online by a Private Individual are subject to a 14-day cooling-off period during which the Client can cancel the order or agreement and receive a full refund.
  3. c. If the Client orders a digital download, they cannot receive or use the product during the 14-day period without agreeing to forfeit their right to cancel.
  4. d. If the Client requires any services within the 14 days, they can still cancel but must pay the standard charge for the Services provided in that time.
  5. e. Details of the right to a cooling-off period will be supplied at the point of purchase.
  6. The liability of VI to the Client will be in accordance with the in accordance with the Consumer Rights Act 2015.

20. Applicable Law

These terms and Conditions shall be governed by the laws of England and Wales.

Terms of Website Use

This page (and the documents it refers to) tells you the terms of use on which you may use or browse our website anneleatherland.co.uk (our site), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you accept these terms of use and agree to abide by them. If you do not agree to these terms of use, please do not use our site.

About us

Anneleatherland.co.uk is a site operated by Anne Leatherland trading as Vocal Intuition  (“we” or “us”). Our address is 8 Windsor Drive, Stapenhill, Burton on Trent, Staffordshire, DE15 9BH UK and our email address is anne@anneleatherland.co.uk 

Our site

We allow access to our site on a temporary basis and we reserve the right to withdraw, restrict or change our site at any time and without notice. We will not be liable if for any reason our site is unavailable at any time or if the content is changed or out of date.

You must treat as confidential any user identification code, password or other security feature in relation to our site. If, in our opinion, you aren’t complying with these terms of use, we have the right to disable any such code, password or feature at any time.

It is your responsibility that anyone who accesses our site through your internet connection is aware of these terms and complies with them.

Variations

We may revise these terms of use at any time by amending this page or by provisions or notices published elsewhere on our site.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You must not use any part of the materials on our site for commercial purposes without a licence from us or our licensors. You may not reproduce in any format (including on another website) any part of our site (including content, images, designs, look and feel) without our prior written consent.
If, in our opinion, you are in breach of these provisions, your right to use our site will cease immediately and you must either return or destroy (as required by us) any copies of the materials you have made.

Reliance on information and links

The contents of our site (including links to other sites and resources provided by third parties) are for information only, and we shall not be liable for any use of, or reliance on, such materials. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Information about you and your visits to our site

We process information about you in accordance with our Privacy Policy.

Linking to our site

You may link to our home page only if you have first obtained our written consent and provided that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. We reserve the right to withdraw linking permission without notice.

You must not link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

If you wish to make any use of material on our site other than that set out above, please address your request to anne@anneleatherland.co.uk

Viruses, hacking and other offences

You may link to our home page only if you have first obtained our written consent and provided that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. We reserve the right to withdraw linking permission without notice.
You must not link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
If you wish to make any use of material on our site other than that set out above, please address your request to anne@anneleatherland.co.uk

Our Liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it (whether by us or a third party), including, without limitation any liability for:
    • loss of income or revenue;
    • loss of business;
    • loss of profits or contracts;
    • loss of anticipated savings;
    • loss of data;
    • loss of goodwill;
    • wasted management or office time; and

for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.


This does not affect any liability which cannot be excluded or limited under applicable law.

Jurisdiction and applicable law

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site.
These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.